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Messages (Last 7 Days)
🔥 High Occupancy (≥80%)
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🪙 Token Usage — This Month
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limit: —
Recent Activity
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From
To
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Monthly API Cost (Claude + OpenAI)
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of budget used this month
Remaining: —
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🤖 ANTHROPIC (CLAUDE)
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Input tokens
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Output tokens
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% of budget
🎙️ OPENAI (WHISPER + TTS)
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Voice secs
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TTS chars
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% of budget
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Tool calls
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API requests
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All-time requests
Daily Usage — Last 30 Days
Top Users This Month
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Monthly Token Log
History
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➕ Add Knowledge Entry
TITLE *
CATEGORY *
TAGS (comma-sep)
CONTENT *
Knowledge Entries
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🎭 Tone Preset
Quick select
Professional
Polished 5-star hotel, formal & precise
Friendly
Warm & natural, like a helpful friend
Malaysian Casual
Friendly local style, light Malaysian English
🙋 Persona
Agent Name
Opening Greeting (shown on first contact)
✨ Extra Personality Notes
Additional personality traits (one per line)
📋 Custom Rules
Additional rules for the agent (one per line — added after the default rules)
🛡️ Daily Token Limit per User
Max tokens per user per day
Bot stops replying to a user once they exceed this limit today. Set to 0 for unlimited.
Message when limit is reached
🚫 Bot Phone BlocklistLoop protection
Enter phone numbers of other bots or systems that should never trigger a reply (comma-separated, numbers only, e.g.
60123456789, 60198765432). Use this to prevent infinite loops when two AI agents message each other.
👁 Live Preview — How the agent introduces itself
Click "Generate preview" to see a sample response.
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📈 Revenue — Last 14 Days
🏆 Top Rooms (Last 30 Days)
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🧾 Recent Bookings via Bot
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💰 Upsell Settings
Add-on Packages (one per line — name and price, e.g. "Breakfast Package — RM60/pax")
Custom Upsell Note (optional — extra context for the AI when crafting the upsell)
🔔 Abandoned Booking Recovery
First Reminder (minutes after payment link sent)
Second Reminder (minutes after payment link sent)
Auto-Cancel After (minutes, 0 = disabled)
Set higher than 2nd reminder. Guest is notified on cancellation.
Custom Follow-up Note (optional — appended to reminder message)
📋 Pending Recovery
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⚙️ Smart Availability Settings
Smart Date Suggestions
When requested dates are fully booked, automatically suggest nearby available dates
Availability Waitlist
Let guests register to be notified via WhatsApp when their preferred room becomes available
Check Interval
How often the bot polls the hotel API for room availability (takes effect after current cycle)
hour(s)
📋 Guests Waiting
The bot checks every hour and messages guests automatically when a room opens up.
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RevPAR Optimization
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RevPAR — Last 30 Days
RevPAR by Room Type — This Month
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Booking Analytics
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Occupancy — Last 6 Months
Avg Occupancy by Day of Week
Upcoming Peak Periods (≥70% Occupancy, Next 30 Days)
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Occupancy by Room — This Month
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📣 Compose Broadcast
Message
Attachment (optional — image or PDF, max 10 MB)
No file selected
🎯 Target Recipients
Language
Phone Prefix
Active From
Active To
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⚡ Dynamic Pricing Rules
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WhatsApp Account Link
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Session files stored in
./auth_info/
Handoff Requests
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🏨 Hotel InformationShown in booking emails
Hotel Name *
Tagline
Address
Contact Phone
Contact Email
Check-in Time
Check-out Time
🖼️ Logo & Security
Current Logo
No logo uploaded
Upload New Logo
JPG, PNG, GIF, WebP or SVG · Max 2 MB
📁
Click to choose or drag & drop
Change Password
➕ Add Room
ROOM CODE * (e.g. DLX)
ROOM NAME *
MAX OCCUPANCY
DESCRIPTION
🛏️ Rooms & Rate Plans
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📅 Open Allotment
Set the number of available rooms for a date range.
ROOM
FROM DATE
TO DATE
TOTAL ROOMS
🚫 Close Allotment
Block dates so the AI bot cannot accept bookings. Sets availability to 0 for the selected range.
ROOM
FROM DATE
TO DATE
Inventory Overview
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📋 Local Bookings
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➕ Add Promo Code
CODE *
DISCOUNT TYPE
VALUE
MAX USES (0=unlimited)
VALID FROM
VALID TO
🎟️ Promotion Codes
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⚙️ Reservation Module Settings
🔒 Reservation mode is managed by the system administrator. Please contact your admin to switch between External API and Local Module.
👥 Guest Profiles
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